What happens if something in my home is damaged?

💡 Please read about Damage Protection and our conflict resolution policies in our Terms of Service.

Because Kindred is based on reciprocity, it fosters a community with a higher level of trust & mutual respect for one another's home than a rental platform. That said, we know that accidents happen – and we are dedicated to supporting all members in the event of accidental damage.

If something comes up on a trip or you find something has been damaged, we ask that you let us know as soon as possible via our claims process, which you can read in our Kindred Damage Protection Program page. Our dedicated team will work with you to make things right.

In addition to our Damage Protection Program we also require that all members have an active renters or homeowners insurance policy for additional coverage.