How to Log in to Kindred

On Mobile (iOS & Android)

  1. Download the latest version of the Kindred app:
  2. Enter your registered email:
    Use the email address you used when applying to Kindred.
  3. Click “Log in”:
    • You’ll receive a sign-in email with a magic link.
    • Open the email and click Sign in to Kindred on the same device you're trying to log in from.
  4. You’re in!
    The app should automatically open once you click the link.

On Desktop (livekindred.com)

  1. Go to livekindred.com
  2. Enter your registered email.
  3. You’ll receive a sign-in email with:
    • A "Sign in to Kindred" button
    • A one-time passcode
  4. Either click the sign-in button or enter the passcode to complete login.

‍

Common Issues & Solutions

"We don’t recognize this email" error

  • Double-check that you’re using the email you registered with.
  • If unsure:
  • If you haven’t received a welcome email, your application may still be under review.
  • If you haven’t applied yet, you can apply here.

Magic link not opening the app

  • Long press the “Sign in to Kindred” button in your email and copy the link.
  • Open the Kindred app.
  • Tap "Having trouble logging in? Click here" and paste the copied link into the Login URL field.

“Continue” button is greyed out

  • The link may have expired.
  • Re-enter your email in the app to request a new login link.

Not receiving the email

  • Check your spam or junk folder.
  • Add account@livekindred.com and hello@livekindred.com to your email contacts or whitelist.

Partner unable to log in

  • Currently, only one email per home is supported.
  • Your partner can use the same email address to request a login link.
  • Once received, you can forward the magic link email to your partner to open on their device.
  • Support for multiple users per home is planned for the future.

‍

Still Need Help?

If you're still having trouble:

‍