All FAQs

Pricing

What a trip costs: cleaning and service fees, credits, Passport and refunds.

How much does it cost to take a trip?

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On other platforms, you typically pay a nightly rental fee, service fee, and cleaning. On Kindred, credits replace that nightly rental fee - i.e. there are no nightly rental fees when you book a trip with Kindred! Accepted members only cover the cost of cleaning and a small service fee per stay. Cleaning costs depend on the size and location of the home. Service fees vary, and you’ll always see the exact fee before you confirm your booking.

On Kindred, 1 credit = 1-night stay. This is part of our "give to get" model. You can earn credits in a variety of ways, but most commonly through hosting where you earn 1 credit for each night hosted.

Members also have the option of purchasing a Kindred Passport for $600, which unlocks $0 service fees for an unlimited number of trips booked that year. Passport typically makes sense for members who plan to book more than two trips in a year, which is fairly typical usage. You can pay up front or in quarterly installments.

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Can I buy Kindred credits?

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No. There is no monetary value assigned to Kindred credits, and they cannot be purchased. Kindred is a give-to-get community, and members can only earn credits by contributing to the community.

We do not allow for the purchase of credits in order to keep Kindred a true peer-to-peer network instead of a platform for rental businesses. If credits were resellable, investors would be incentivized to join. Our belief is that the world doesn't need just another short-term rental platform – it needs an actual peer-to-peer sharing economy.

Members earn Kindred credits in one of three ways:

  1. Newly accepted members receive “starter” credits after verifying their ID and completing their home profile. This allows new members to try out staying before hosting.
  2. Members earn credits by hosting other members. One night given equals one night earned, regardless of home value.
  3. Members can also earn credits by referring friends. Credits are issued once your friend uploads photos and their home is verified.
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Do homes earn the same amount of credits, regardless of home value or size?

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Yes. Today, one night given equals one night earned, regardless of the home’s size or resale value.

Giving a night in your personal home to a member of the Kindred community requires generosity and an act of trust. We believe that those who share with this community should be able to receive from the community in return, regardless of their particular home’s size or resale value.

We also are aware that the same home is likely to be valued very differently by different members depending on their preferences, lifestyle, and other options available. Instead of presuming that resale value or square footage is always a fair approximation of value, we simply allow members to confirm trips that they are excited about, and not confirm trips if they feel don’t make sense for them.

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Is it possible to go into the negative on credits?

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On Kindred, you earn credits by hosting others, and can use those credits later on to book stays. If you don’t have enough credits to book a trip of the length you’d like, there are a few things you can do: 

  1. Look for a reciprocal swap. By hosting someone at your house while you stay in theirs, you are essentially earning and spending credits at the same time, and so you don’t need a positive future credit balance to book. 
  2. Host other members. You earn 1 credit for each night a fellow member books a stay in your home.
  3. Refer new members. You will earn 2 credits when the member you refer uploads photos to verify their home.

We typically do not allow members to dip into the negative to ensure fairness across Kindred.

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How does Kindred Passport work?

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With a standard Kindred membership, members pay a service fee + the cost of cleaning to book a stay on Kindred.

However, members who upgrade to a Kindred Passport can enjoy $0 service fees on an unlimited number of trips during a 1 year period (365 days beginning on upgrade date). Kindred Passport holders can save hundreds or even thousands in service fees if they expect to book more than 2 Kindred stays within a year.

Additionally, members who have not previously received a hosting kit and upgrade to Kindred Passport can claim one complete linen set for their guests, included at no additional charge. This set will be shipped to you by Kindred and includes:

  • A duvet cover, sheet(s), and pillowcases for one bedroom
  • Towels and a bath mat for one bathroom

Kindred Passport is a one-year commitment that can be paid in a single installment of $600 or through four quarterly installments of $165.

If you'd like to upgrade to Kindred Passport, you can do so from your "Host" tab and clicking the "Get Passport" button, or by contacting your Kindred Concierge in app. Alternatively, you can upgrade the next time you book a trip!

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How does Kindred make money?

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Kindred’s margin comes from member Service Fees and Passport purchases. We use these funds to cover the costs of our service, including Host Protection, customer service, identity verification, and more. What’s left after that is taken as margin and reinvested into the company.

Kindred does NOT make profit margin on cleaning fees – our fee schedule is set up to cover costs only.

We also do NOT make money from advertisements or the sale of data. We will NEVER sell any of your personal data to advertisers or third parties.

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