We make every effort to ensure trips go according to plan for hosts and guests, but we understand that unforeseen circumstances can cause plans to change. Our Cancellation Policy is designed to provide Kindred members with a consistent and predictable travel experience while allowing reasonable flexibility for adjustments.
Host and guest cancellations >60 days in advance
- Members can cancel confirmed bookings without penalty up to 60 days before the arrival date.
- The host will be blocked from accepting new bookings on dates they cancel.
- Members can cancel without penalty if the cancellation is within 24 hours of confirming the booking confirmation.
Guest cancellations 30-60 days in advance
If a guest cancels a confirmed booking between 30-60 days of the arrival date, the following terms will apply to the credits and fees related to the booking:
- Kindred will refund 75% of the guest’s credits to their account.
- Kindred will gift the remaining 25% of the guest’s credits to the host’s account (up to 14 credits).
- The guest will forfeit 75% of the service fees.
Host cancellations 30-60 days in advance
If a host cancels a confirmed booking between 30-60 days of the arrival date, the following terms will apply to the credits and fees related to the booking:
- Kindred will refund 100% of the guest’s credits to their account.
- Kindred will gift 25% of the host’s credits to the guest (up to 14 credits).
- The host will forfeit all credits related to the canceled booking, including any promotional or bonus credits earned.
- The host will be blocked from accepting new bookings on the affected dates.
Guest late cancellations <30 days in advance
If a guest cancels a confirmed booking fewer than 30 days before the arrival date, the following terms will apply to the credits and fees related to the booking:
- Kindred will gift 100% of the guest’s credits to the host’s account (up to 14 credits).
- The guest will forfeit 100% of the service fees.
- Kindred will refund the cleaning fee to the guest.
- However, if the guest cancels within seven (7) days of the scheduled arrival date, we’ll refund the cleaning fee minus a $50 cancellation fee.
Host late cancellations <30 days in advance
If a host cancels a confirmed booking fewer than 30 days before the arrival date, the following terms will apply:
- Kindred will refund 100% of the guest’s credits to their account.
- Kindred will gift 100% of the host’s credits to the guest (up to 14 credits).
- The host will forfeit all credits related to the canceled booking, including any promotional or bonus credits earned.
- The host will be prohibited from accepting new bookings on the affected dates.
We will consider exceptions to our cancellation policy in qualifying extenuating circumstances. Please review the policy in full for these exceptions.
Kindred allows guests to modify their trip (extending or shortening a trip) if done more than 30 days in advance. If approved by the host, guests may increase the number of people and pets on their trip. Read about trip adjustments here.
Our goal is to create a seamless experience for our community. As a result, Kindred reserves the right to cancel memberships or future bookings if members violate our Member Code of Conduct or cancel more than two bookings in a 12-month period. Review our full Cancellation Policy here.
We try our best to ensure that trips go according to plan, but we know that sometimes life happens! Our cancellation policy is intended to ensure Kindred members have a consistent and predictable experience when booking travel, while also accommodating reasonable flexibility for changing plans. If you need to cancel a stay, please notify your concierge in app, or email (hello@livekindred.com).
