Pricing and Credit Policy

At Kindred, our goal is to keep costs transparent and straightforward. Below you'll find everything you need to know about how service fees, cleaning fees, and Credits work — and how they all fit together. Terms not defined in this policy may be defined in the Terms of Service.

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Service fee

The service fee you pay depends on your membership tier:

• Base Membership — Service fees are charged on each reservation.  They will vary and the exact fee is shown before you complete your booking. There is no fee required to become a Member.
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• Kindred Passport — See Kindred Passport section below for full details.
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• North America Founding Members — Our founding Members in the US, Canada, and Mexico will pay a flat $50 service fee per trip until further notice.
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• Europe Founding Members — Our founding Members in the EU and UK will enjoy $0 in service fees until further notice.

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Cleaning fee

• To maintain a high quality experience for both Guest and Host, Guests are required to pay for two cleanings: one before the trip and one after the trip.
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• The cleaning fee varies based on destination, trip length, bedroom count, Home size, and in some locations, season. Larger Homes may have higher cleaning fees outside this range. The specific cleaning fee will always be disclosed before a Member makes a reservation.
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• Applicable taxes may be added to cleaning fees and service fees depending on your jurisdiction. Tax amounts, where applicable, will be shown at checkout before you complete your booking.

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Kindred Passport

Kindred Passport is an annual subscription that provides eligible members with Passport benefits. Members may pay for their annual Passport subscription upfront or in four quarterly installments.

Members who purchase a Kindred Passport subscription will enjoy $0 service fees on all trips booked during their active subscription period (365 days from the date of purchase), regardless of trip length or location.

The annual Passport subscription costs $600. Members may pay the full amount upfront or choose four quarterly installments of $165.‍

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Passport Cancellation 

You may cancel your Kindred Passport subscription at any time by emailing support@livekindred.com or by contacting your Kindred Concierge, provided all Passport fees incurred to date have been paid.

Your cancellation will take effect at the end of your current Passport subscription period. No refund will be issued for any portion of Passport fees already paid.

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Passport Revocation 

If Kindred revokes or terminates a Member's Kindred Passport subscription, or terminates the Member's Kindred account, the following applies:

• Members who paid the annual subscription fee upfront will receive a prorated refund for any full months remaining in their Passport subscription term, less the value of any service fees waived during the subscription period.
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• Members paying in quarterly installments will not be charged for future installments after termination. Installments already paid are non-refundable.
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• Kindred reserves the right to offset any refund against outstanding amounts owed by the Member.

Upon termination for any reason, all unused Credits expire and are forfeited. Credits have no cash value, are non-transferable, and may not be exchanged for money or any other form of compensation. See Section 7(c) of the Terms of Service.

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Credits

Kindred is a give-to-get marketplace. Every Member is both a Guest and a Host. The Members who get the most are not those who pay the most, but those who host the most. Kindred Members contribute, participate, and take an active role in their own experiences — they don't just consume — and they are genuinely excited when they get to connect with each other and share their spaces.

• Give a night, get a night — One Credit equals one night at a Member's Home. One Credit will be used for each night you stay in another Member's Home. For each night you host, you earn a Credit.
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• For reciprocal swaps (two Members swap Homes over the same timeframe), no Credits are used.
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• Credits hold no monetary value and are not fungible. They may not be traded for cash and cannot be exchanged with or gifted to other Members.
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• All Homes earn Credits at the same rate — one night given equals one night earned, regardless of Home size or value. We believe that those who share with this community should be able to receive from the community in return, regardless of their particular Home's size or resale value.
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• A Member may use their Credits to arrange a Kindred stay for immediate family members or members of their household ("Authorized Users") (e.g. spouse, domestic partner, parent, sibling, or child aged 21+). As always, the Host maintains the authority to approve any Member or Authorized User for a proposed stay. All individuals staying overnight must be disclosed and approved as per the Member Code of Conduct and Terms of Service. The Member remains responsible for all activities that occur under their account.
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• Kindred reserves the right to review and take action on accounts that demonstrate patterns of behavior intended to artificially earn or accumulate Credits in a way that undermines the integrity of the Platform. This includes but is not limited to coordinated hosting arrangements, reciprocal bookings made in bad faith, or any activity designed to game the Credit system.
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• Kindred reserves the right to revoke, adjust, or cancel Credits at any time in cases of fraud, misuse, policy violations, or administrative error.
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• For information about Credit expiration and forfeiture upon Kindredmembership termination, see Section 7(c) of our Terms of Service.
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• There may be other ways to earn or use Credits, such as limited time offers, incentives, or promotions. Those Credits will be subject to the offer, incentive, or promotion’s terms and our Terms.

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Questions

If you have any questions about this policy, please email us at hello@livekindred.com.

Thanks for being here. This community is only possible because of you.

— Kindred Community Team

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