We make every effort to ensure trips go according to plan for hosts and guests, but we understand that unforeseen circumstances can cause plans to change. Our Cancellation Policy is designed to provide Kindred members with a consistent and predictable travel experience while allowing reasonable flexibility for adjustments. Guests can refer to the Guest Trip Protection Policy specifically for more details.

Host and guest cancellations >60 days in advance

  • Members can cancel confirmed bookings without penalty up to 60 days before the arrival date.
  • The host will be blocked from accepting new bookings on dates they cancel. 
  • Members can cancel without penalty if the cancellation is within 24 hours of confirming the booking confirmation. 
  • The host will be blocked from accepting new bookings on the affected dates. 

Guest cancellations 31-60 days in advance

If a guest cancels a confirmed booking between 31-60 days of the arrival date, the following terms will apply to the credits and fees related to the booking:

  • The guest forfeits 25% of the credits from the booking (up to a maximum of 14 credits).
  • Kindred will refund 75% of the service fees and 100% of the cleaning fees to the guest.

Host cancellations 31-60 days in advance

If a host cancels a confirmed booking between 31-60 days of the arrival date, the following terms will apply to the credits and fees related to the booking:

  • Kindred will refund 100% of the trip's credits back to the guest's account.
  • The host will gift 25% of the trip's credits to the guest (up to 14 credits).
  • The host will forfeit all credits related to the canceled booking, including any promotional or bonus credits earned.
  • The host will be blocked from accepting new bookings on the affected dates. 

Guest cancellations 8–30 days in advance

If a guest cancels a confirmed booking between 8-30 days before the arrival date, the following terms will apply to the credits and fees related to the booking:

  • The guest forfeits 100% of the service fees and credits associated with the booking.
  • Kindred will gift 50% of the forfeited credits to the host.
  • Kindred will refund 100% of the cleaning fee to the guest.

Host cancellations 8–30 days in advance

If a host cancels a confirmed booking between 8-30 days before the arrival date, the following terms will apply to the credits and fees related to the booking:

  • The host forfeits all credits related to the canceled booking, including any promotional or bonus credits earned.
  • The host will incur a 100% credit penalty equal to the original booking length (up to 14 credits).
  • 25% of the credit penalty will be gifted to the Guest.
  • The host will be blocked from accepting new bookings on the affected dates. 
  • The guest is eligible for Trip Protection coverage as applicable.

Guest cancellations 0–7 days in advance

If a guest cancels a confirmed booking between 0-7 days before the arrival date, the following terms will apply to the credits and fees related to the booking:

  • The guest is not eligible for a refund of credits or service fees.
  • Kindred will refund 100% of the cleaning fee, less a $50 cleaning cancellation charge.
  • 100% of the credits from the booking (up to a maximum of 14 credits) are gifted to the host.
  • Note: Cancellations made within 24 hours of check-in are only eligible for a refund of the checkout cleaning fee.

Host cancellations 0-7 days in advance

If a host cancels a confirmed booking between 0-7 days before the arrival date, the following terms will apply to the credits and fees related to the booking:

  • The host will receive a 100% credit penalty of the credits from the original booking (up to 14 credits).
  • 100% of the credits from the original booking (up to 14 credits) will be gifted to the Guest.
  • The Guest is eligible for Trip Protection coverage.
  • The host will be blocked from accepting new bookings on the affected dates. 

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We will consider exceptions to our cancellation policy in qualifying extenuating circumstances. Please review the policy in full for these exceptions. 

Kindred allows guests to modify their trip length (extending or shortening a stay) if requested more than 30 days in advance. With host approval, guests may also increase their guest count or add pets to a confirmed trip. Read more about trip adjustments here.

Our goal is to create a seamless experience for our community. As a result, Kindred reserves the right to cancel memberships or future bookings if members violate our Member Code of Conduct or cancel more than two bookings in a 12-month period.

Review our full Cancellation Policy here.