Trust, safety & privacy

We take member privacy very seriously. The Kindred app is only accessible to approved members. On the app, home profiles include interior photos, the city and neighborhood, your first name, and any profile information you add when setting up your account (this typically includes a profile picture and a short written bio). On the app, you can click on your home profile to preview how your home will appear to others on the app.

We ONLY share your home address, home guide, and access information with a member you have agreed to host after the booking has been confirmed and approved by all parties.

No. Any form of off-platform solicitation, such as booking requests or payments, is not allowed. All stays, payments, and coordination must be conducted on the Kindred platform to ensure safety, transparency, and a seamless experience for all members.

💡 Please read about Damage Protection and our conflict resolution policies in our Terms of Service.

Because Kindred is based on reciprocity, it fosters a community with a higher level of trust & mutual respect for one another's home than a rental platform. That said, we know that accidents happen – and we are dedicated to supporting all members in the event of accidental damage.

If something comes up on a trip or you find something has been damaged, we ask that you let us know as soon as possible via our claims process, which you can read in our Kindred Damage Protection Program page. Our dedicated team will work with you to make things right.

In addition to our Damage Protection Program we also require that all members have an active renters or homeowners insurance policy for additional coverage.

To ensure our hosts feel completely secure when sharing their homes, Kindred provides two distinct layers of protection:

1. Liability Insurance - Third-party insurance that protects you if a guest gets hurt or their personal property is damaged during a stay.

2. The Damage Protection Program - A Kindred-run reimbursement program that covers damage to your home or belongings caused by a guest or cleaner.

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Liability Insurance

Our Liability Insurance is real insurance underwritten by The Hartford and offers up to $1,000,000 per incident with no deductible.

It covers:

• Medical payments, judgments, settlements, and defense costs if a guest is injured at your property (e.g., a slip and fall).
• Damage to a guest's personal belongings caused by an incident at your home.
• Accidents involving equipment guests use with your permission, such as a provided bicycle or kayak.
• Family members living at the property.

Note: This is excess coverage, meaning your primary homeowners or renters insurance pays first. You must report any liability incidents to all of your active insurance policies.

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Damage Protection Program

Unlike the Liability policy, this is a reimbursement program managed directly by Kindred, not an insurance policy. It reimburses you for damage to your own home or belongings caused by a guest or a Kindred-coordinated cleaner, up to $100,000 per stay.

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To learn more about the coverage, reporting, and exclusions, view Kindred's Damage Protection Program.

We aim to make every Kindred experience excellent and seamless, but we know that sometimes things don’t go as expected. If an issue arises while on a trip, go to your trip's group chat, tap "I need help with this trip", then "I have an urgent issue". Our Concierge team looks into every issue thoroughly and collaborates with members directly to find a solution. 

The updates to our Terms and Privacy Policy discussed below are effective immediately for all new users beginning March 27, 2026. The updated Terms and Privacy Policy will go into effect for existing users on May 1, 2026. 

Capitalized terms not defined on this page have the same meanings given to them in the Terms and Privacy Policy. You can read the full terms in the links below, along with key changes and other important information:

Updates to the Terms of Service

• We added terms for new products and features, such as Kindred Circles and the Kindred Marketplace. 
• We clarified how the credit system already works, including addressing how and when Credits can be used. 
• We updated the arbitration agreement to allow for more consumer-friendly terms, such as videoconferencing. 
• We clarified what types of damages are included under the limitation of liability.
• We made other updates to reflect changes to Kindred’s business and for clarification purposes.

Updates to the Privacy Policy

• We incorporated the updates we made to the Terms where applicable, such as with respect to Kindred Circles.
• We updated terms regarding the use of cookie and tracking technologies.
• We added references to our use of artificial intelligence technology for increased transparency.
• We tied the definition of “personal information” to include all definitions under applicable law, so it’s clear what is protected.
• We clarified what information we collect as part of the account creation process, as well as from job applicants and during job application processing.
• We clarified what data we touch during the identity verification process.
• We included instructions for opting out of certain types of processing.

Last updated: August 19, 2026

We’ve updated our Terms of Service (the “Terms”), Privacy Policy, and Code of Conduct.

The updates discussed below are effective immediately for all new users beginning August 19, 2026. For existing users, the updated Code of Conduct will go into effect on August 19, 2026, and the updated Terms and Privacy Policy will go into effect on September 3, 2026. Any use after the effective dates is considered acceptance of the updates.

Capitalized terms not defined on this page have the same meanings given to them in the Terms, Privacy Policy, or Code of Conduct. You can read the full terms in the links below, along with key changes and other important information:

Updates to the Terms of Service

• We added terms for new features on the Kindred Platform, such as Show Us Your Home, and how you interact with them.

Updates to the Privacy Policy

• We updated the Privacy Policy to reflect how we will use AI in processing certain information, such as profile authentication and job applications. 

Updates to the Code of Conduct

• We added clearer standards prohibiting discrimination and harassment across the Kindred community.
• We added new Marketplace Integrity guidelines that prohibit manipulating bookings, Credits, referrals, accounts, or other Platform activity for improper benefit.
• We clarified expectations for Member communications and community spaces, including privacy, off-Platform solicitation, appropriate content, and sharing messages or screenshots.
• We expanded Guest guidelines around Home privacy and security, including new standards for photographing or sharing content from a Host’s Home and protecting Home access information.
• We clarified expectations for Guests around overnight Guests, pets, gatherings, smoking, check-in and check-out, and booking a Kindred Home on behalf of immediate family members.
• We expanded Host guidelines around Home preparation, pets, smoking, security cameras and recording devices, Guest privacy, and accurate disclosure of Home conditions.
• We clarified emergency guidance for situations involving an immediate risk to life or safety.
• We updated our Code of Conduct enforcement process to better explain how Kindred investigates potential violations and applies graduated enforcement based on the nature, severity, and pattern of conduct.
• We clarified how repeated and major violations may affect membership and added an appeals process for Members whose membership is revoked.