If anyone is in danger, contact local emergency services first. Kindred's team can help with a trip, but cannot send emergency responders.
For an urgent problem with the home or your stay, use the urgent menu in the Kindred app. A banner linking to it appears at the top of your Concierge chat and group chat about 48 hours before the trip starts and stays there throughout the stay. Choose the option that matches your situation, whether you are the guest or the host. Our team aims to respond within 5 minutes to issues that affect safety or access, such as a lockout, no entry to the building, a fire alarm, a water leak or a smell of gas. For urgent issues that are less immediate, such as damage in the home, major cleanliness problems or a broken amenity that affects your stay, we aim to respond within 20 minutes.
Kindred cannot guarantee the safety of a neighborhood, and incidents outside the home, such as theft from a parked car, are outside our policy coverage. If the home itself is unsafe or differs materially from its listing, tell us right away so our team can review it.
