You can flag a member's profile or home at the very bottom of a profile. Alternatively, you can message the Concierge team in the Kindred app, or email hello@livekindred.com. Include the member's profile link, the trip, what happened, and any photos or screenshots. If you are a host reporting damage or missing items, report within 7 days of your guest's departure.
When someone reports a possible violation of the Member Code of Conduct, Kindred records it in a confidential Issue Report and investigates. The team may contact the members involved for more detail. While the investigation is open, the accounts of the members involved can be paused, which prevents new bookings and new hosting until we understand what happened. Honest mistakes are not usually grounds for removal. A pattern of violations, or one that is serious or dangerous, can lead to a membership being revoked.
You can also report a listing that does not match what you found, for example photos, amenities or location that differ from the home's profile, or a home that does not meet our Property Requirements. Every home must be whole-home, accurately described, safe and free of indoor cameras and recording devices.
