If you have a cleaner that you know and trust, you’re welcome to use them instead of Kindred’s network of trusted cleaners. We’ll send you instructions that you can forward along to them on how to best prep your home for the stay. You’ll be prompted to let us know in the app as part of your hosting tasks once you have a confirmed trip to your home.
You can read more about completing your hosting tasks & checklist here.
If you do opt to use your own cleaners, Kindred will reimburse you up to a certain maximum per clean determined by the location and size of your home. Once you have paid your cleaner and the trip has ended, you will be able to submit your reimbursement details on the trip details page. Members must submit cleaning reimbursement requests within 30 days of the associated checkout date.
Once submitted we’ll send your reimbursement within 7 days. You’ll be able to see the current reimbursement maximum in the app when you indicate your cleaner preference as you fill out your hosting tasks.
Kindred works to connect you with a trusted cleaner for your trip whenever possible. If a Kindred cleaner isn't available in your area or timeframe, we encourage members to use a cleaner they know personally.
