If you have a cleaner that you know and trust, you’re welcome to use them instead of Kindred’s network of trusted cleaners. We’ll send you instructions that you can forward along to them on how to best prep your home for the stay. You’ll be prompted to let us know in the app as part of your hosting tasks once you have a confirmed trip to your home.
You can read more about completing your hosting tasks & checklist here.
If you do opt to use your own cleaners, Kindred will reimburse you up to a certain maximum per clean determined by the location and size of your home. Once you have paid your cleaner and the trip has ended, you will be able to submit your reimbursement details on the trip details page.
Reimbursement payment methods
Kindred supports reimbursements via PayPal or bank transfer (for EU & UK members). When submitting your reimbursement in the app, you can specify your preferred method. If you don't have a PayPal account, contact the Concierge team with your IBAN details and your receipt.
Reimbursement timeline and review process
- Reimbursements are processed within 30 days of submission.
- If a request is flagged as "under review" (typically because the amount exceeds the standard maximum), the Payments team will verify the receipt and may reach out if more information is needed.
- If you haven't received payment within 30 days, or if a review has been pending for more than 30 days, contact the Concierge team for a status update.
30-day submission deadline
Members must submit cleaning reimbursement requests within 30 days of the associated checkout date. After 30 days, reimbursement requests may not be accepted.
Where to find the reimbursement maximum
You can see the current reimbursement maximum for your home in the app when you indicate your cleaner preference as part of your hosting tasks.
Kindred works to connect you with a trusted cleaner for your trip whenever possible. If a Kindred cleaner isn't available in your area or timeframe, we encourage members to use a cleaner they know personally.
