Kindred App

How to log in to Kindred

On mobile (iOS & Android)

1. Download the latest version of the Kindred app:
   • iOS App Store
   • Android Google Play‍
2. Enter your registered email:‍
   
   • Use the email address you used when applying to Kindred.‍
3. Enter verification code:‍
   
   • You’ll receive a sign-in email with a one-time verification code to enter in the app
   • Open the email and copy the one-time verification code, or click 'Sign in to Kindred' on the same device you're trying to log in from.‍
4. You’re in!‍
   
   • The app should automatically open once you enter the code or click the 'Sign in to Kindred' button.

On desktop (livekindred.com)

1. Go to livekindred.com
2. Enter your registered email.
3. You’ll receive a sign-in email with:
   • A "Sign in to Kindred" button
   • A one-time passcode
4. Either click the sign-in button or enter the passcode to complete login.

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Common issues & solutions

"We don’t recognize this email" error

• Double-check that you’re using the email you registered with.
• If unsure:
  • Check your welcome email.
  • Email hello@livekindred.com.
• If you haven’t received a welcome email, your application may still be under review.
• If you haven’t applied yet, you can apply here.

Magic link not opening the app

• Long press the “Sign in to Kindred” button in your email and copy the link.
• Open the Kindred app.
• Tap "Having trouble logging in? Click here" and paste the copied link into the Login URL field.

“Continue” button is greyed out

• The code may have expired.
• Re-enter your email in the app to request a new login code.

Not receiving the email

• Check your spam or junk folder.
• Add account@livekindred.com and hello@livekindred.com to your email contacts or whitelist.

Partner unable to log in

• Currently, only one email per home is supported.
• Your partner can use the same email address to request a login link.
• Once received, you can forward the magic link email to your partner to open on their device.
• Support for multiple users per home is planned for the future.

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Still need help?

Email hello@livekindred.com and we'll help you get logged in.

Setting up your profile in app is a great way to get other members excited about hosting you! You’ll be able to create a profile for both yourself as well as your home, all in the “Profile” tab in app!

You can create & edit your user profile directly in the app! (iOS or Android)

• Open the Kindred App
• Select "Profile" on the bottom
• Make sure "Me" is selected on top 

We recommend adding a reusable video to your profile so hosts can get to know you a bit more when you request to stay at their home. 

You can also create and edit your home profile in the same spot, just toggle to “Home” on top.

Have questions? Feel free to contact the Kindred Concierge team in app!

You can edit your home profile directly in your Kindred mobile app (iOS or Android)! Navigate to your Profile and then ensure you're on your "Home" tab. From there, you can click "Edit Home Details" and update everything from your home title and description, to your amenities, home layouts, and more!

Have questions? Feel free to contact the Kindred Concierge team in app!

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When you’ll be away and ready to host other members, you can mark your home as available in the Kindred App. Here’s how:

• Open the Kindred App
• Navigate to the “+” button at the bottom of the screen
• Select “My home is available to book”
• Add the dates of your choice

You can also add and edit availability directly from your home profile:

• Navigate to the “Profile” tab
• Make sure “Home” is selected at the top
• Click “Add Availability” under “Hosting Availability”
• Edit this availability anytime by clicking “Edit” under “Hosting Availability.” Click the pencil and then click “X” to remove available dates.

Please note that we monitor irregularities in hosting availability. Read our Member Code of Conduct for more information.

Letting people know you’re interested in swapping is quite different than listing your home as available.

Swapping

When you create a swap wishlist, this means you’re open to traveling over these dates, but your home isn’t necessarily vacant unless you can find a swap with another member.  Members generally use this option as a way of indicating ‘conditional availability’ i.e. - “if I find another Kindred home, my home will be available.” 

You can denote this by clicking on the “+” button and selecting “I'm looking to travel”, and specifically selecting the “Swaps” button under "Type of trip?". Your home will show up as “Seeking Swaps” to members in the areas you indicated you’d like to swap to, over the dates you selected.

Availability

On the contrary, adding your hosting availability from the “+” menu in the app means that your home has confirmed vacancy and that you’re open to hosting members while you’re away in exchange for credits (which you can use to travel to other available homes on the platform at a later time). See how to add availability here.

Members generally add hosting availability when they plan to be away from home but aren’t necessarily looking for another Kindred home to swap to at the same time. Your home will show up as “Available” to all members on the platform over the dates you selected.

You can also reference our Availability vs. Swap Guide, listed in our “Guides” section of our resources page for more details.