You can cancel a confirmed trip yourself in the Kindred app or in the web app at livekindred.com. In the app, make sure you and the other member are on the latest version.

To cancel:

  1. Go to your trip details page, or tap "need help with your trip" from your group chat.
  2. Tap Cancel trip.
  3. Let us know why you're canceling.
  4. Review your refund or penalty breakdown before confirming — this reflects our cancellation policy.
  5. Confirm. Your host (or guest) will be notified automatically, and the trip's group chat will be archived.

If you're a host canceling within 30 days of the trip start date, we'll also step in to help your guest rebook, no extra action needed on your part beyond confirming the cancellation.

Please note that swaps and in-progress trips will require assistance from the Concierge team.